About me

Hello! I'm Bijay, a reliable and customer-focused IT Support professional with a proven track record of resolving hardware, software, and network issues for end-users in fast-paced, service-driven environments. I bring direct experience delivering IT support within a municipal council, combined with over two years supporting a national laboratory's IT systems, websites, and digital platforms.

I'm known for clear communication, strong documentation practices, and the ability to coordinate across departments to resolve issues efficiently. I'm currently expanding my technical capability through a Master's in IT at CQUniversity, Melbourne and the Google Cybersecurity Professional Certificate. I'm looking to bring this support experience and growing security awareness to an IT Support, Help Desk, or Service Desk role with an Australian council or local government organisation.

Things I am good at

  • Help Desk & Technical Support

    Resolving hardware, software, and network issues for end-users as the first point of contact for IT support.

  • Network & Security

    Monitoring firewall logs, troubleshooting networks, and applying baseline cybersecurity measures to protect systems and data.

  • IT Documentation & Ticketing

    Maintaining accurate IT documentation and support records to support audit, continuity, and service desk workflows.

  • Systems Training & Onboarding

    Training new starters and existing staff on internal systems to improve user confidence and reduce support requests.

Core Expertise

  • Help Desk & Technical Support
    95%
  • IT Documentation & Ticketing
    90%
  • Network Troubleshooting & Security
    85%
  • Systems Training & Onboarding
    85%

Resume

Education

  1. CQUniversity, Melbourne

    2025 — 2027 (in progress)

    Master of Information Technology, Computer Science

  2. Kantipur City College

    2017 — 2022

    Bachelor's Degree, Computer and Information Technology

Work Experience

  1. Information Technology Officer
    @ Lalitpur Metropolitan City (LMC), Local Government, Nepal

    Jan 2025 — Jul 2025
    • Acted as first point of contact for council staff, delivering Help Desk/IT support and resolving hardware, software, and network issues.
    • Installed, configured, and maintained hardware and software across end-user workstations.
    • Managed core IT infrastructure tasks to ensure smooth, uninterrupted daily council operations.
    • Executed data backup routines, system updates, and baseline cybersecurity measures to protect council systems.
    • Partnered with multiple departments to diagnose and resolve technical problems quickly, following help desk/service desk workflows.
    • Maintained accurate IT documentation and user support records to support audit and continuity requirements.

  2. Information Technology Assistant
    @ National Reference Laboratory (NRL), Nepal

    Apr 2022 — Oct 2024
    • Delivered IT help desk and technical support to staff, troubleshooting workstations and resolving networking issues.
    • Administered and maintained the Laboratory Management Software, corporate website, Google Business Suite, and social media platforms.
    • Led comprehensive User Acceptance Testing ahead of system go-live phases to minimise post-launch issues.
    • Trained new starters and existing staff on internal systems, improving user confidence and reducing support requests.
    • Monitored on-premises firewall logs to proactively identify and flag potential security issues.
    • Performed daily full and differential database backups to an external system, safeguarding organisational data.

Training & Certification

  1. Google Cybersecurity Professional Certificate

    In progress

    Google

My Skills

Help Desk & Support
  • Help Desk Support
  • Desktop Support
  • Technical Support
  • Remote/On-site End-User Support
Troubleshooting & Systems
  • Hardware & Software Troubleshooting
  • Network Troubleshooting
  • Data Backup & System Recovery
  • IT Documentation & Ticketing
Security & Networking
  • Information Security
  • Network Security (TCP/IP, DNS)
  • Firewall Log Monitoring
  • SIEM (Splunk)
  • Microsoft Sentinel
  • Wireshark
  • Nmap
  • Linux
Professional & Soft Skills
  • Customer Service
  • Cross-Department Coordination
  • Staff Training & Onboarding
  • Attention to Detail
  • Time Management
  • Clear Written & Verbal Communication


Key Features:


    Technologies Used:


    Project Link:
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    Contact

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